Service de réclamation

Complaint Service

Received a damaged, defective or wrong item, or had a problem with your order? Tell us what happened. Your complaint goes straight to the Yulan team, who will contact you to make it right.

Solution 1: Same article

If you received a damaged, defective or problematic article and would like the same one again, Yulan can arrange to send you the same article again, subject to availability.

Solution 2: Another article of the same value

If the original article is unavailable when a replacement is needed, you can choose another article of exactly the same value. Articles at a different price are not offered as replacements.

1Your details

Full name

Phone number

City

Address

2Your order

Order number

Shown on your order confirmation, e.g. YL-261005-7KQ2

Product concerned

Quantity concerned

Product value

Select a product

3What happened?

Reason for your complaint

Detailed description of the problem

Photo of the damaged item (required)Add a photo of the damaged itemTake a picture or choose one from your gallery

4Your preferred solution

Solution 1: Same articleIf you received a damaged, defective or problematic article and would like the same one again, Yulan can arrange to send you the same article again, subject to availability.Solution 2: Another article of the same valueIf the original article is unavailable when a replacement is needed, you can choose another article of exactly the same value. Articles at a different price are not offered as replacements.

5Review & confirm

Order number: Not provided yet
Product: Not provided yet
Quantity: Not provided yet
Product value: Not provided yet
Reason: Not provided yet
Photo: Not provided yet
Requested solution: Not provided yet
Replacement: Not applicable
Date & time: Not provided yet

I have reviewed my complaint and I confirm the solution I am requesting.

A photo of the damaged item is required to send your complaint.

Your complaint is sent directly to the Yulan team.